Introduction

At The Five Elements, we value our customers and strive to provide quality services and support. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations are accepted for our services or products.

1. Cancellations

• You may cancel your subscription or service at any time by contacting us at info@thefiveselements.com.
• Cancellation requests must be made at least 24 hours prior to the next billing cycle (if on a subscription).
• Once a service is activated or delivered, cancellation may not be possible.

2. Refunds

• Refunds are only applicable under certain conditions and at the sole discretion of The Five Elements.
• No refund will be provided for:
  • Services that have already been availed or consumed.
  • Missed appointments or sessions without prior notice (if applicable).
  • Digital products or content once accessed/downloaded.
• If you believe you are eligible for a refund, please email us at info@thefiveselements.com with your order details and reason for the request. We aim to respond within 5–7 business days.

3. Eligibility for Refund

• A service/product is found to be defective or not as described.
• A duplicate payment is made by mistake.
• Technical issues from our side prevent the use of our service for a prolonged period.

4. Refund Process

• If approved, the refund will be processed to your original method of payment.
• Please allow 7–10 business days for the refund to reflect in your account.

5. Contact Us

If you have any questions regarding our Refund & Cancellation Policy, please contact us:
📧 Email: info@thefiveselements.com
🌐 Website: https://thefiveselements.com