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Introduction

At The Five Elements, we respect your privacy and give you control over your personal data. This Data & Account Deletion Policy explains how you can request the deletion of your account and associated data from The Five Elements website (www.thefiveselements.com), and any related apps or services.

Account & Data Deletion Requests

If you wish to delete your account and associated data, you may request deletion through one of the following methods:

  • Website: Log in to your account on www.thefiveselements.com → Navigate to Account Settings → Select Delete Account.
  • Mobile Apps: Go to Home → Click Profile Icon → Click Delete Account.
  • Email Request: Send an email to info@thefiveselements.com with the subject “Account Deletion Request” from your registered email address.
Data Deletion Timeline & Process
  • Once we receive your request, we will verify your identity for security purposes.
  • Your request will be processed within 30 days from verification.
  • All personal data associated with your account, including profile information, activity logs, and preferences, will be permanently deleted, except where retention is required by law (e.g., financial transactions, legal compliance).
  • If you have an active subscription, deletion may be delayed until the subscription period ends.
Exceptions to Data Deletion

Certain data may not be deleted immediately due to legal, regulatory, or contractual obligations, including:

  • Payment records and invoices (retained for tax and compliance reasons).
  • Anonymized data used for research and analytics.
  • Communications with customer support, if relevant to ongoing issues.
Third-Party Data Sharing

If you have connected your account with third-party services (e.g., health apps, payment gateways), you must also request deletion of data directly from those providers. We are not responsible for data stored by third-party services.

Reactivation After Deletion
  • Account deletion is permanent and irreversible.
  • If you wish to use our services again, you will need to create a new account.

For any questions regarding this policy, contact us at info@thefiveselements.com.